Question 1

How does pricing work?

Accepted Answer

Spacera is priced per room, per month. Photon (Visibility) is free forever. Mission Control and HyperCare Managed are sold through our certified partner network — you pay your partner, who manages your account.

Question 2

Is there a minimum number of rooms?

Accepted Answer

No minimum on Photon. For Mission Control and HyperCare Managed, your partner may have a minimum — typically 10–25 rooms. Contact your partner or book a demo to discuss.

Question 3

What's included in the free Photon tier?

Accepted Answer

Photon gives you a unified real-time dashboard across all your meeting room platforms — Teams, Zoom, Cisco — with unlimited rooms, zero setup agents, and zero ongoing cost.

Question 4

What does Emily actually do?

Accepted Answer

Emily is Spacera's Automated L1/L2 Tech. She detects issues, executes remote reboots and config resets, and closes 85% of the incidents she works without a human in the loop. She is not a chatbot — she takes action.

Question 5

Do you offer annual billing?

Accepted Answer

Yes. Annual billing is available and typically structured as part of a 3-year contract through the partner program. Contact your partner or book a demo for a custom proposal.

Question 6

Can I switch tiers?

Accepted Answer

Yes. You can upgrade from Photon to Mission Control, or from Mission Control to HyperCare Managed, at any time. Upgrades are effective from the next billing cycle.

Question 7

I'm an AV integrator or MSP. What's the partner pricing?

Accepted Answer

Partners earn competitive recurring margin per room per month on registered deals. Register for free at partner.spacera.io — margin rates are available in the partner portal.

Feature	Photon	Mission Control	HyperCare Managed
Global room dashboard	✓	✓	✓
Teams, Zoom & Cisco Webex	✓	✓	✓
Real-time device health	✓	✓	✓
Automated morning testing	—	✓	✓
Emily — Automated L1/L2 Tech	—	✓	✓
Auto-ticketing (ITSM)	—	✓	✓
Remote reboot & config reset	—	✓	✓
Uptime & SLA reporting	—	✓	✓
24×7 Service Desk (L1–L3)	—	—	✓
Dedicated support engineers	—	—	✓
Preventative maintenance	—	—	✓
Executive room priority SLAs	—	—	✓
Monthly business reviews	—	—	✓

Visibility is free.
Reliability is the product.

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Visibility is free.Reliability is the product.