What is MRaaS?
The definitive guide.

Meeting Room as a Service (MRaaS) is a managed delivery model for enterprise meeting room technology reliability. Rather than owning and operating meeting room management infrastructure internally, organizations subscribe to a proactive monitoring, remediation, and managed service — delivered through a certified partner.

MRaaS is built on three core capabilities: visibility (knowing the state of every room in real time), prevention (automatically testing and fixing rooms before they fail), and ownership (taking 24×7 accountability for room uptime and user experience).

The key distinction between MRaaS and traditional AV support is accountability. Legacy AV support is reactive — you find out rooms are broken when someone walks in. MRaaS is proactive — rooms are tested at 6 AM, failures are resolved automatically, and a managed service desk is accountable for the outcome.

A MRaaS platform connects to your meeting room fleet via secure API integrations — no agents deployed, no network changes required. The platform continuously monitors device health across every platform (Teams, Webex, Zoom, and hardware from Neat, Poly, Logitech, Yealink, and Crestron).

Each morning, automated testing validates every device in your fleet. Audio, video, network path, authentication, and configuration state are all checked against a known-good baseline. Issues detected during testing are resolved automatically by the platform's automated resolution layer (in Spacera's case, Emily — Automated L1/L2 Tech).

Issues that can't be resolved automatically are escalated — with full diagnostic context — to your ITSM tool (ServiceNow, Jira, FreshService, BoldDesk) and to your managed service desk. HyperCare customers have 24×7 human escalation with L1–L3 coverage.

The result: rooms are validated and ready before anyone walks in. Engineers stop being dispatched for routine resets. ITSM tickets include context, not just "camera isn't working."

The traditional model for meeting room management was built on reactive support, siloed tooling, and the assumption that rooms breaking was acceptable. Three things changed:

First, meetings became mission-critical. As video collaboration became the default mode of work, a broken room stopped being an inconvenience and started being a business risk. Failed executive meetings, missed client presentations, and board room failures became board-level issues.

Second, the fleet became too complex to manage manually. A large enterprise might run 500 rooms across three video conferencing platforms, six hardware vendors, and four office locations. Manual checking became untenable. Manual ticketing became a full-time job.

Third, the blame game became untenable. AV blames network. Network blames Microsoft. Microsoft blames the user. Nobody owns the outcome. MRaaS replaces this model with a single accountable party that has visibility across every layer.

Traditional AV support is reactive: you report a failure, a ticket is raised, an engineer is dispatched, the room is fixed hours or days later. MRaaS is proactive: failures are detected before meetings start, resolved automatically in 73% of cases, and escalated with context when they can't be.

The economics are also different. Traditional AV support charges for engineer time — you pay more when rooms fail more. MRaaS charges per room per month regardless of failure volume, which aligns the vendor's incentive with your outcome: the fewer rooms break, the lower the support burden, and the more profitable the service is.

For partners (AV integrators and MSPs), MRaaS converts project revenue — one-time installation fees — into recurring annuity revenue. A 100-room customer on Spacera HyperCare generates substantial partner margin over a three-year contract.