Support
We take
the 3 AM call.
HyperCare customers get 24×7 managed service desk access. Mission Control customers get automated resolution through Emily. Everyone gets a response — not a ticket number.
Contact
Reach us directly.
Self-Service
Start here before you call.
Common Questions
Support FAQs.
I'm a HyperCare customer. How do I reach the 24×7 service desk?
HyperCare customers have a dedicated support line and escalation path through your Spacera partner. Contact your partner first — if you need direct escalation, call the regional number listed on this page.
My room is down right now. What do I do?
If you're on Mission Control, Emily should have already detected and attempted to resolve the issue. Check your ITSM tool for an auto-generated ticket. If the issue is unresolved, contact your Spacera partner. HyperCare customers — call your dedicated service desk number.
How do I add a new room to Apollo?
Log in to Apollo at apollo.spacera.io, navigate to Fleet > Add Device, and follow the guided OAuth connection flow. Most platforms connect in under 5 minutes with no agents required.
How do I connect my ITSM tool?
Apollo supports ServiceNow, FreshService, Jira Service Management, and BoldDesk. Go to Apollo > Settings > Integrations and select your ITSM platform. You'll need admin credentials to authorize the connection.
I'm a partner and need technical support for a customer.
Log in to the partner portal at partner.spacera.io and raise a support request. Partners with active customers have access to partner-tier escalation.
Not on HyperCare?
Upgrade to 24×7 managed service.
HyperCare customers get a dedicated service desk, preventative maintenance, and executive room priority SLAs. We take the 3 AM call so you don’t have to.