Apollo Platform
One platform.
Every room. Always ready.
Apollo unifies your meeting room fleet across 10+ hardware platforms and 5+ ITSM tools. It detects failures at 6 AM, resolves them automatically, and escalates the rest — before anyone walks into a broken room.
How Apollo Works
Detect. Repair. Resolve.
One platform. The same promise at every level — your meeting starts on time.
See It.
A unified global dashboard across Teams, Zoom and Webex rooms, with Google Meet hardware and Q-SYS infrastructure alongside. Real-time device health. Zero setup agents. Zero cost. If you can't see it, you can't manage it.
- Cross-platform visibility
- Real-time device health status
- Unlimited rooms
- Zero disruption setup
Fix It.
Launch Checks run every morning, scheduled before 6 AM local time: each room and its peripherals are checked, then put through a real test call or meeting. Emily resolves L1 and L2 remotely; the rest becomes an ITSM ticket with the diagnosis attached.
- Launch Checks every morning
- Emily — automated L1/L2 fixes
- Device control pilot — availability confirmed separately
- Tickets in ServiceNow, Jira, Freshservice, BoldDesk or ConnectWise
- Reliability reporting
- Notification Center — alerts to 13 channels, including your phone
Own It.
24×7 managed service desk with L1–L3 coverage. Dedicated engineers. Preventative maintenance. Executive room priority SLAs. We take the 3 AM call.
- 24×7 Service Desk (L1–L3)
- Dedicated support engineers
- Preventative maintenance
- Executive room priority SLAs
- Monthly business reviews
Emily — Automated L1/L2 Tech
Stop sending engineers
to push “reset.”
Emily detects the fault, diagnoses the cause and runs the fix — remotely, automatically, before anyone walks in. Nine in ten of the faults Apollo raises are resolved without a human touching them.
Emily is an automated L1/L2 technician, not a chatbot. She handles remote restarts, configuration resets and sign-in refreshes, and logs every action. Your engineers own the complex escalations.
And she answers back. Ask Emily about any room, device or Launch Check — is it up now, what went wrong, has it happened before — and she answers from your own telemetry, not a script. On a failed morning test she tells you whether the room is really down or call quality slipped. You can text her over two-way SMS too.
Device control pilot
Device actions.
Through one Control button.
Remote device control is in a limited pilot for selected Mission Control and HyperCare customers. Vendor and action availability must be confirmed with your partner before purchase. On an enabled room, the Control button lists its available actions, quickest fix first — restart the Zoom Rooms app, then the hardware — and works through the vendor clouds you’ve already connected. Nothing to install, and no hunting through five admin portals.
Zoom Rooms
Through Zoom
- Restart the Zoom Rooms app, the quickest fix, on any hardware that runs it
- Take a room out of a meeting it's stuck in
Cisco
Through Control Hub
- Restart Room Bar, Room Kit, Board and Desk devices, in Webex or Teams Rooms mode
- End a Webex call a device is stuck in
- Send logs to Cisco and get the log ID for a TAC case
Neat
Through Neat Pulse
- Check a device live and see its last 14 days of Pulse activity
- Restart a device together with its paired device
- Collect logs and get the Neat Support ID
- Update firmware
- Save a known good configuration, spot drift and put it back
HP Poly
Through Poly Lens
- Restart a video bar with its paired touch controllers
- Restart CCX phones
- Collect logs
Logitech
Through Logitech Sync
- Restart Rally Bar, Rally Board, RoomMate and Tap devices, together or one at a time
Safe by design
- Never mid-meeting. Apollo checks the room live before it acts and won't restart a room that's in a call.
- No false alarms. Alerts pause while the room restarts, so nobody is paged for a planned reboot.
- The ticket keeps up. The room's open tickets get a note saying who restarted what and why, then how it went.
- On the record. Only administrators can act, and every restart, log request and change is audited.
Pilot actions require explicit enablement and the supported vendor connection. Neat actions additionally require a read-write Neat Pulse key.
Platform Capabilities
More than monitoring.
The capabilities that turn a dashboard into an operations platform — built in, not bolted on.
Spacera app
Apollo on iPhone, iPad and Android. Room health and this morning's Launch Checks wherever you are, and push alerts that open the room they're about.
- Push alerts you choose, and can pause
- Launch Check results, room by room
- Sign in with Microsoft single sign-on
Notification Center
Alerts go where your team already works, not into another inbox. 13 delivery channels, from your phone to your on-call rota, plus daily and weekly digests summarizing fleet health.
- Spacera app push alerts, SMS and email
- Slack, Microsoft Teams, Zoom Chat & Webex Messaging
- Google Chat, Telegram, WhatsApp & Discord
- PagerDuty, webhooks and daily or weekly digests
Workplace Analytics
The sensors already built into Neat, Logitech, Zoom and Cisco room systems measure the things people complain about. Apollo turns them into utilization, peak times and comfort across the fleet — no extra hardware to deploy.
- CO₂, temperature, humidity & particulates
- People count & room utilization
- Peak-time heatmap, unused & oversized rooms
- Branded PDF report to share
Asset Register
Apollo starts your asset register from the devices it already sees — name, make, model and serial number. Add purchase and warranty details, and keep it current with a CSV round trip.
- One-click import from discovered devices
- Purchase & warranty tracking, with days remaining
- CSV import and export
- Devices silent for 30 days flagged for removal
Needs Attention
Some rooms work but aren't right. When a Teams Rooms touch console runs an older Teams build than the bar it controls, or Microsoft has an update waiting, Apollo flags the room and says how to fix it — including where not to look.
- Teams app version mismatches between devices
- Updates waiting to install
- The fix, step by step, on the device page
Wallboards & NOC Kiosks
Build a live operations wallboard from 16 widget types — fleet health, morning test results, incident timelines, room utilization, maps and more — and put it on any screen.
- 16 widget types
- AI-assisted wallboard builder
- Shareable kiosk links — no sign-in on the display
- Built for NOC and service desk screens
In-Room Report Issue
When someone hits Report Issue in the room, the report lands in Apollo alongside the room's live telemetry. No “user says the screen is broken” mysteries — the diagnosis starts with data.
- One-touch reporting from the room
- Reports viewed alongside the room's live telemetry
- Appears in the unified alerts view
After-Hours Hold & Maintenance Windows
No 2 AM false alarms. Tickets raised outside business hours are held — timezone-aware — and auto-released if the device recovers on its own. Maintenance windows keep planned work from paging anyone.
- Business-hours & timezone aware
- Auto-release when the device comes back online
- Scheduled maintenance windows
Board-Ready Reliability Reports
AI-generated reliability reports that read like an analyst wrote them — exported to Word, ready for the leadership deck. Run them on a schedule or on demand.
- AI-generated narrative reporting
- Word (DOCX) export
- Scheduled or on-demand
Integrations
Works with your entire stack.
Room Platforms
ITSM Tools
Secure OAuth. No agents. No hardware.
Connected in minutes.
AV Integrator or MSP?
Add Apollo to your managed service stack.
White-label Apollo under your brand. Earn competitive recurring margin per room per month.