Privacy Policy — Spacera

Spacera Pty Ltd (“Spacera,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Apollo platform, visit spacera.io, or engage with our services.

1. Information We Collect

Account Information: When you create an account or register as a partner, we collect your name, email address, organization name, phone number, and billing details.

Usage Data: We automatically collect information about how you interact with Apollo — including log data, device information, IP addresses, browser type, pages visited, and feature usage.

Meeting Room Data: Apollo collects telemetry from connected meeting room devices including device health status, uptime, error logs, and usage metrics. This data is used to deliver the monitoring and automation features of the platform.

Communications: If you contact us via email or support, we retain records of those communications.

Cookies: We use cookies and similar tracking technologies on spacera.io to improve user experience and analyze site traffic. See Section 8 for details.

2. How We Use Your Information

To provide, operate, and improve the Apollo platform and Spacera services.
To authenticate users and maintain account security.
To process payments and manage partner program accounts.
To send transactional communications — service updates, billing notices, security alerts.
To send marketing communications where you have opted in.
To analyze usage patterns and improve platform performance.
To comply with legal obligations.

3. How We Share Your Information

Spacera does not sell your personal information. We may share your information in the following circumstances:

Service Partners: Authorized Spacera partners may access relevant account data as part of delivering managed services to you.
Service Providers: We share data with trusted third-party providers (cloud hosting, payment processing, analytics, email delivery) under strict data processing agreements.
Legal Requirements: We may disclose information where required by law, regulation, or valid legal process.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer required, we securely delete or anonymise it. Upon account termination, you may request deletion of your data in accordance with applicable law.

5. Data Security

Spacera implements industry-standard technical and organizational security measures to protect your information — including encryption in transit and at rest, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal information where no legal basis for retention exists.
Portability: Request your data in a portable format.
Objection: Object to processing based on legitimate interests.
Withdrawal of Consent: Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at compliance@spacera.io.

7. International Transfers

Spacera operates primarily in Australia and the United States. Your information may be transferred to and processed in countries other than your country of residence. Where transfers occur outside your region, we ensure appropriate safeguards are in place in accordance with applicable privacy law.

8. Cookies

We use the following types of cookies on spacera.io:

Essential cookies: Required for the website to function.
Analytics cookies: Help us understand how visitors use the site (e.g. page views, session duration).
Marketing cookies: Used to track visitor behavior across sites for advertising purposes, where consent has been given.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.

9. Children’s Privacy

The Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, contact us immediately at compliance@spacera.io.

10. Third-Party Links

Our website and Services may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

11. Australian Privacy Act

Spacera complies with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). If you believe we have breached your privacy rights, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

12. GDPR (EU/UK Users)

If you are located in the European Economic Area or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR). Our lawful bases for processing include contract performance, legitimate interests, compliance with legal obligations, and consent. To exercise your GDPR rights or submit a data subject request, contact compliance@spacera.io.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a notice on spacera.io. Your continued use of the Services after the effective date constitutes acceptance of the updated policy.

14. Contact Us

For privacy-related questions, requests, or complaints:

compliance@spacera.io
Spacera Pty Ltd
Australia
spacera.io