DATAChristian Farre · CTO
Emily —
Technical Overview
73% of meeting room failures resolved automatically. No engineer dispatched. No user interrupted. Emily is Automated L1/L2 Tech — not a chatbot.
No form. No email required. Just download.
What’s Inside
- How Emily detects and resolves 73% of meeting room failures without human intervention
- The difference between Automated L1 and L2 resolution — and why it matters for your team
- Remote reboot, config reset, and connection recovery — what gets fixed automatically
- Integration with ServiceNow, Jira Service Management, FreshService, and BoldDesk
- Escalation logic — how Emily decides when to hand off to a human
- Staff augmentation model — Emily as headcount leverage, not a chatbot
- Technical architecture overview — secure, no agents required
“Stop sending engineers to push ‘reset’.”Emily handles it. Automatically.
AV Integrator or MSP?
Let Emily handle your L1 & L2.
Add Spacera to your managed service stack. Emily handles the routine work — your engineers own the complex stuff.