DATAChristian Farre · CTO
Emily —
Technical Overview
Nine in ten of the faults Apollo raises are resolved without a human touching them. No engineer dispatched. No user interrupted. Emily is an automated L1/L2 technician, not a chatbot.
No form. No email required. Just download.
What’s Inside
- How Emily resolves nine in ten of the faults Apollo raises without a human touching them
- The difference between Automated L1 and L2 resolution — and why it matters for your team
- Remote reboot, config reset, and connection recovery — what gets fixed automatically
- Integration with ServiceNow, Jira Service Management, Freshservice, and BoldDesk
- Escalation logic — how Emily decides when to hand off to a human
- Staff augmentation model — Emily as headcount leverage, not a chatbot
- Technical architecture overview — secure, no agents required
“Stop sending engineers to push ‘reset’.”Emily handles it. Automatically.
Running your own rooms?
See it on your own fleet.
Photon is free forever. Connect Teams, Zoom or Webex and see every room in minutes — or explore the demo environment first.
AV Integrator or MSP?
Let Emily handle your L1 & L2.
Add Spacera to your managed service stack. Emily handles the routine work — your engineers own the complex stuff.