We take the 3 AM call.
HyperCare Managed customers get 24×7 managed service desk access. Mission Control customers get automated resolution through Emily. Everyone gets a response — not a ticket number.
Support FAQs.
I'm a HyperCare Managed customer. How do I reach the 24×7 service desk?
HyperCare Managed customers have a dedicated support line and escalation path through your Spacera partner. Contact your partner first — if you need direct escalation, call the regional number listed on this page.
My room is down right now. What do I do?
If you're on Mission Control, Emily should have already detected and attempted to resolve the issue. Check your ITSM tool for an auto-generated ticket. If the issue is unresolved, contact your Spacera partner. HyperCare Managed customers — call your dedicated service desk number.
How do I add a new room to Apollo?
Log in to Apollo at apollo.spacera.io, navigate to Fleet > Add Device, and follow the guided OAuth connection flow. Most platforms connect in under 5 minutes with no agents required.
How do I connect my ITSM tool?
Apollo supports ServiceNow, Freshservice, Jira Service Management, BoldDesk and ConnectWise. Zoho Desk setup is available under Settings → Integrations → Service Desk: prepare your data centre, numeric organisation, department and contact IDs, OAuth credentials and ticket reference field, then configure Ticket Add / Ticket Update webhooks using the private callback URL. Supported workflows include ticket creation, diagnostic comments and status synchronisation. Ticket processing requires partner-assisted service activation; registering credentials does not activate it automatically.
How do I connect Google Meet hardware?
In Apollo Mission Control, open Settings → Integrations → Google Meet → Configure. A Google Workspace super administrator authorises delegated read-only Meet hardware audit-log access, then registers the Customer ID and reference admin. Separately, export Devices → Google Meet hardware from Google Admin and use Import CSV. Re-import when inventory changes. Registration alone adds no devices, and CSV import alone does not mean Connected. Supported configurations can add event, alert and delayed call-quality insights.
I'm a partner and need technical support for a customer.
Log in to the partner portal at partner.spacera.io and raise a support request. Partners with active customers have access to partner-tier escalation.
Start here before you call.
Upgrade to 24×7 managed service.
HyperCare Managed customers get a dedicated service desk, preventative maintenance, and executive room priority SLAs. We take the 3 AM call so you don’t have to.