Service Description
The End of
Broken Meetings.
Spacera is a meeting room reliability platform that detects failures before meetings start, fixes them automatically, and takes ownership of the result — across every major collaboration platform.
Download Service DescriptionThe Problem We Solve
Meeting rooms fail silently — offline devices, broken peripherals, disconnected platforms — and nobody knows until the CEO walks in.
IT teams operate across multiple vendor portals with no single view of fleet health. Visibility is fragmented. Response is reactive.
When something breaks, AV blames Network, Network blames Microsoft, Microsoft blames the user. Zero accountability.
Legacy managed service providers charge a monthly fee just to tell you a room is broken. That's not management — that's a subscription to bad news.
Our Service Tiers
VISIBILITY
Photon
Free
Real-time global dashboard across all room platforms. See every device, everywhere, in one view. No agents. No cost. Forever.
- ✓Unified multi-vendor dashboard
- ✓Real-time device health
- ✓Zero disruption setup
- ✓Unlimited rooms & users
PREVENTION
Mission Control
USD $35/room/mo
Automated morning testing at 6 AM. Emily resolves L1/L2 issues remotely. ITSM auto-ticketing with full diagnostic context.
- ✓Automated morning testing
- ✓Emily L1/L2 auto-remediation
- ✓ITSM auto-ticketing
- ✓Remote fix — no site visit
OWNERSHIP
HyperCare Managed
USD $80/room/mo
Full 24×7 managed service. L1–L3 service desk. Preventative maintenance. We take the 3 AM call.
- ✓24×7 Service Desk (L1–L3)
- ✓Preventative maintenance
- ✓SLA governance & reporting
- ✓Dedicated service team
Platform Support
Room Platforms
- ✓Microsoft Teams Rooms
- ✓Cisco Webex Devices
- ✓Zoom Rooms
- ✓Neat
- ✓Logitech
- ✓HP Poly
- ✓Crestron
- ✓Yealink
ITSM Integrations
- ✓ServiceNow
- ✓Jira Service Management
- ✓FreshService
- ✓BoldDesk