The 'It's Not My Fault' Epidemic: Ending the Blame Game in Meeting Room Support
AV blames Network. Network blames Microsoft. Microsoft blames the user. The user blames IT. And somewhere in the middle of this four-way finger-pointing contest, your meetings stay broken. This is why it happens — and how it ends.
Tye Cameron
Head of Sales · February 15, 2026
I've had a version of this conversation with almost every IT Director I've ever spoken to.
"Our AV vendor says it's a network issue. Our network team says it's a Microsoft issue. Microsoft says it's a device configuration issue. The AV vendor says that's not their scope."
The room is broken. Nobody owns it. The meeting starts late.
We call this the 'It's Not My Fault' Epidemic. And it's endemic to meeting room support.
Why it exists
Meeting room technology sits at the intersection of four distinct domains:
1. AV — the physical hardware, the room design, the codec and camera stack
2. Network — connectivity, QoS, firewall rules, VLAN configuration
3. Platform — Microsoft Teams, Cisco Webex, Zoom, their authentication backends
4. IT — the managed devices, the service accounts, the end-user support layer
Every major failure type crosses at least two of these boundaries. A camera that can't authenticate to Teams is an AV issue *and* a platform issue. A room with degraded call quality is a network issue *and* a codec issue. A room that worked fine last week and doesn't today is probably a firmware or platform update — which is a platform issue *and* a configuration issue.
When a fault spans two domains and neither domain owns the fault, nobody fixes it.
The incentive structure makes this worse. Each vendor's support team is measured on ticket closure time. The fastest way to close a ticket when you don't know the answer is to escalate it out of your queue. So the ticket bounces. The room stays broken. The user gives up and books a call from their desk instead.
The cost of accountability gaps
The real cost of the blame game isn't the wasted IT hours, although those are significant.
It's the precedent it sets.
When users learn that reporting a broken room leads to a blame loop that takes days to resolve, they stop reporting rooms. They work around them. They move their meetings. They book different rooms. And the rooms that are broken stay broken until someone important uses them and the failure is too visible to ignore.
By that point, you've got a procurement story. An executive who's been embarrassed in front of a client. A board room that failed during a pitch.
These failures cost real money. One failed executive meeting at average enterprise salaries costs more than a month of room management per room.
The fix: neutral ownership
The reason the blame game exists is that every party in the fault loop has a conflict of interest. The AV vendor doesn't want to own network issues. The network team doesn't want to own platform issues. Microsoft's support model is designed for platform-level issues, not physical room management.
What you need is a neutral party with full-stack visibility — someone who can see the AV layer, the network layer, and the platform layer simultaneously, and who is accountable for the outcome regardless of which layer caused the fault.
That's what Spacera is.
Apollo connects to every layer. It sees the device health, the network metrics, and the platform authentication status from a single pane of glass. Emily doesn't care which layer caused the fault — she resolves it. If she can't, she escalates with a cross-layer diagnostic that tells your team exactly what they're looking at.
No more "it's not my fault." One party. One ticket. One outcome.
The meeting starts on time.
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